Thank you for contacting us!

To help us answer your questions quickly, and to reach the right department please choose from the following options…

Single Order Lookup

Please enter either your order number or email address.

Find Order Number?         
Carseat Canopy™ does not do custom orders at this time, we can not change the colors of your pattern or minky, and we do not create custom patterns on a per-order basis, however we are always looking to increase our product line so check back often because we may add a style that you wanted!


Did this answer your question?
There are a few reasons why you may not have received an email confirmation from us. You may have misspelled your email address or your settings on your email account may have sent the email to your SPAM folder. Your email provider may also have default setting which will not allow our confirmation email to get through to your email account.


Would you like to view an online copy of your confirmation email?
Because orders may be mailed out the same day that they are placed we do not allow order cancellations. Please see our refund policy, as stated on our shop now page below.

*Refunds: Because of the nature of the product, we have an "All Sales Final" policy. We know that you will appreciate that you will be receiving a brand new, never been soiled, product and not someones exchange, or return. If your shipment is damaged, and you would like to receive a replacement, we will be glad to replace the damaged product. We do not however replace with a different print than what was originally ordered.


Did this answer your question?

You must first select the quantity and style to place an item in the shopping bag. You will then be directed to the shopping bag with your line item/s included. Above the line item/s you will see the "Enter Discount Code / Gift Card" submission text box.

Please input the gift card or gift certificate code you received into this text box. Be sure to click on the "apply code" button. Once the code is applied, you will see a change in your total reflecting the discount that the gift card/certificate offers.

Please note that no more than one code (gift card, gift certificate or promotional code) is allowed per order, and cannot be applied to the SP&S fees.




Did this answer your question?

You must first select the quantity and style to place an item in the shopping bag. You will then be directed to the shopping bag with your line item/s included. Above the line item/s you will see the "Enter Discount Code / Gift Card" submission text box.

Please input the promo code you received into this text box. Be sure to click on the "apply code" button. Once the code is applied, you will see a change in your total reflecting the discount that the promo code offers.

Please note that no more than one code (gift card, gift certificate or promotional code) is allowed per order, and cannot be applied to the SP&S fees.




Did this answer your question?
We do not use the PayPal shipping address!
PayPal might have an old address of yours, but we always send out orders to the address submitted on our website. Please refer to your confirmation email we sent you which includes the correct shipping address.


Did this answer your question?
Please Enter your Order ID#, Email Address, and the Billing Last Name so we can assist you.

Change my Shipping Address

Order ID#:

Email:

Billing Last Name:

You must apply the code correctly, please follow the instructions below.


You must first select the quantity and style to place an item in the shopping bag. You will then be directed to the shopping bag with your line item included. Above the line items you will see the Promo Code submission text box. Please input the promo code you received in this text box. Be sure to click on the "apply code" button next to this text box. The discount amount should be subtracted from the total amount.


Have you followed these directions and the promotional code is still not working?
You must first select the quantity and style to place an item in the shopping bag. You will then be directed to the shopping bag with your line item included. Above the line items you will see the Promo submission text box. Please input the promo code you received in this text box. Be sure to click on the "apply code" button next to this textbox. The discount amount should be subtracted from the total amount.


Have you followed these directions and the promotional code is still not working?
We have our in-house affiliate program that if you are interested in doing Marketing with us, you can get paid on a basis of how many customers you refer to us that complete an order, you can see the link at the bottom of this site in blue labeled "Join our Affiliate Program"


Would you like to contact us regarding something besides being an affiliate?
If your order placed less than 24 hours ago, please press the button below.


We will do our best to get the style changed to the one requested, however we cannot guarantee any change of style after the order has been placed. You will be contacted within 1 business day to notify.

If your order was placed more than 24 hours ago, please see below.

Because of the nature of the product, we have an "All Sales Final" policy. We know that you will appreciate that you will be receiving a brand new, never been soiled, product and not someones exchange, or return. If your shipment is damaged, and you would like to receive a replacement, we will be glad to replace the damaged product. We do not however replace with a different print than what was originally ordered.

Did this answer your question?